Privacy

Data Controller and Contact Details

Marsbahis acts as the data controller for personal data processed in connection with your use of our services. We rely on lawful bases to handle your information and will implement safeguards appropriate to the data involved. If you have questions about this policy or wish to exercise your rights, contact our Privacy Officer at [email protected]. For general support, you may also reach us at [email protected].

The Data We Collect

• Personal information: identifiers and contact details (name, date of birth, address, email, phone), login credentials, payment methods, and any information you provide when opening or updating your Marsbahis account.
• Transactional and financial data: deposits, withdrawals, payment status, and related verification data required to administer accounts and comply with legal obligations.
• Identity and verification data: documents or data used to verify identity and age (e.g., government-issued IDs, proof of address) as part of Know Your Customer and AML checks.
• Usage and device data: IP address, device type, browser, language settings, geolocation (where allowed), session timestamps, and pages viewed.
• Communications data: correspondence with our support team, recorded (where permitted by law and with your consent) for quality and regulatory purposes.
• Other information: information derived from your interactions with our site, such as preferences, marketing engagements, and consent choices.

How We Collect Your Information

• Directly from you: when you register, modify account details, make deposits or withdrawals, or contact customer support.
• Automatically: through cookies and similar technologies to operate the site, remember preferences, and analyze usage.
• From third parties: identity verification providers, AML screening services, payment processors, and regulatory authorities as required by law or to provide services.
• During communications: we may record or monitor communications in accordance with applicable law and for security and compliance purposes.

How We Use Your Information

• To provide and administer the Marsbahis services: verify you, process deposits and withdrawals, manage your account, and deliver games and promotions.
• To comply with legal obligations: anti-money laundering, age verification, and other regulatory requirements.
• To communicate with you: respond to inquiries, inform you of changes to our services, and share important notices with your consent.
• For security and integrity: detect and prevent fraud, abuse, and unauthorized access.
• For analytics and improvements: conduct statistical analyses on anonymized data to improve our offerings and user experience.
• For marketing (where permitted): deliver relevant offers and promotions based on your consent or legitimate interest, with easy opt-out options.

Legal Bases for Processing

We rely on the following lawful bases for processing your data: performance of the contract (to provide and manage the services), legal obligations (to comply with laws and regulatory regimes), consent (where you have freely given specific, informed, and unambiguous consent), and legitimate interests (to safeguard our services, customers, and business operations). Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing conducted before withdrawal.

Sharing and Disclosure

• Service providers: we may disclose your information to trusted third parties that perform services on our behalf (e.g., payment processing, identity verification, IT services, customer support), under contractual obligations to protect your data.
• Regulators and law enforcement: disclosure as required by law, regulation, or government request.
• Affiliates and corporate transactions: in connection with corporate restructuring, mergers, or a sale of assets, where appropriate safeguards are in place.
• Data in aggregate or anonymized form: for analytics and research where individuals cannot be identified.

International Data Transfers

Where required, we may transfer personal data to jurisdictions outside your residence country. We will rely on safeguards appropriate to the data, such as standard contractual clauses or other legally recognized transfer mechanisms, and will ensure that recipients provide an equivalent level of protection.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember preferences, analyze usage, and tailor marketing. You may configure your browser to reject cookies or to alert you when cookies are set, but certain features may not function properly without cookies. We use cookies for analytics, authentication, and advertising personalization, and we may share aggregated, non-identifying data with partners.

Data Security

We implement technical and organizational measures proportionate to the data processed, including encryption in transit and at rest, access controls, secure development practices, routine security testing, and ongoing staff training. We audit and update protections to reflect evolving threats and regulatory expectations.

Data Retention

Personal data is retained for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. In general, records related to financial transactions, identity verification, and regulatory reporting are retained for the period required by applicable law, after which data is securely archived or deleted.

Your Rights

You may exercise your data rights in accordance with applicable law, including:

• Access to your personal data and information about how we process it.
• Rectification of inaccurate or incomplete data.
• Erasure where permissible, subject to our legal obligations.
• Restriction of processing in appropriate circumstances.
• Data portability where applicable.
• Right to withdraw consent for processing based on consent.
• Right to object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, contact [email protected]. We may require verification of identity before acting on requests and will respond within applicable timeframes.

Data of Minors

Our services are intended for adults. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided data, we will take steps to delete such information promptly.

Updates to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. We will provide notice of material changes where required by law and update the revision date at the top of this policy. Continued use of our services after changes constitutes acceptance of the updated policy.

Get in Touch

For questions about this policy or to exercise your rights, please contact the Privacy Officer at [email protected]. You may also reach our support team at [email protected]. If you wish to file a complaint, you may lodge it with the competent supervisory authority in your jurisdiction in accordance with applicable law.